Privacy Policy
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
1. Introduction
Welcome to Tokia.ai ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform that connects TikTok Shop sellers with affiliate marketers.
By using Tokia.ai, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
A. Information You Provide Directly
- Account Information: Name, email address, business name, password, and profile information
- TikTok Shop Information: Shop name, product listings, sales data, and performance metrics when you connect your TikTok Shop account
- Payment Information: Billing address and payment method details (processed securely through our payment providers)
- Communications: Information you provide when you contact our support team or participate in surveys
B. Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on platform, click patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies and Tracking: We use cookies and similar technologies to enhance user experience
- Log Data: Server logs that record access times, page views, and system activity
C. Information from Third Parties
- TikTok API Data: Public profile information, follower counts, engagement metrics, and shop performance data (with your authorization)
- Analytics Providers: Information about how you interact with our platform
- Social Media: If you connect social accounts, we may receive basic profile information
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide our affiliate matching and campaign management services
- Account Management: To create and manage your account, authenticate users, and provide customer support
- Matching Algorithm: To analyze data and match sellers with appropriate affiliates
- Communication: To send service updates, marketing communications (with consent), and respond to inquiries
- Improvement: To analyze usage patterns and improve our platform features
- Legal Compliance: To comply with legal obligations and enforce our terms of service
- Security: To detect and prevent fraud, abuse, and security incidents
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following situations:
A. With Your Consent
We share information when you explicitly authorize us, such as when connecting with affiliates or integrating third-party services.
B. Service Providers
We work with trusted third-party companies that help us provide our services:
- Cloud hosting providers (AWS, Google Cloud)
- Payment processors (Stripe, PayPal)
- Email service providers
- Analytics providers
- Customer support tools
C. Business Transfers
If Tokia.ai is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
D. Legal Requirements
We may disclose information if required by law or in response to valid legal requests from public authorities.
5. TikTok Data and API Usage
When you connect your TikTok account to Tokia.ai:
- We access only the data you authorize through TikTok's OAuth process
- We comply with TikTok's Platform Terms of Service and API Terms
- We do not store TikTok passwords - authentication is handled by TikTok
- You can revoke our access to your TikTok data at any time through TikTok's settings
- We use TikTok data solely for providing our affiliate matching services
- We implement rate limiting and caching to minimize API calls
6. Data Security
We implement appropriate technical and organizational security measures:
- Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256)
- Access Controls: Role-based access control and multi-factor authentication
- Regular Audits: Security assessments and vulnerability testing
- Incident Response: Procedures for detecting and responding to data breaches
- Employee Training: Regular security awareness training for our team
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights and Choices
A. Access and Portability
You can request a copy of your personal data in a structured, machine-readable format.
B. Correction
You can update or correct your information through your account settings or by contacting us.
C. Deletion
You can request deletion of your account and personal data, subject to legal retention requirements.
D. Opt-Out
- Marketing Emails: Use the unsubscribe link in emails or update preferences in account settings
- Cookies: Adjust your browser settings to refuse cookies
- Analytics: Use browser plugins to opt-out of analytics tracking
E. GDPR Rights (European Users)
If you're in the European Economic Area, you have additional rights including:
- Right to object to processing
- Right to restrict processing
- Right to lodge a complaint with supervisory authorities
F. CCPA Rights (California Residents)
California residents have specific rights under the California Consumer Privacy Act, including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal data)
- Right to non-discrimination
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and authentication status
- Remember your preferences and settings
- Analyze platform usage and performance
- Provide personalized features
Types of Cookies We Use:
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Help us understand usage patterns
- Preference Cookies: Remember your settings and choices
- Marketing Cookies: Used with your consent for relevant advertising
9. Children's Privacy
Tokia.ai is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete that information immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending an email notification for material changes
- Requiring consent for significant changes affecting your rights